You can request the collection of the garment at your address. To proceed in this way, you must access your account and request the return of the item you want to change. Once you have completed this process, our carrier will contact you within 24-48 hours to arrange a pick-up date.
Remember that you have 14 calendar days after the purchase of your order to return it. The refund will be made through the same payment method used previously and will be at the customer’s expense. The payment time will depend on the customer’s bank.
- Returns will only be accepted with prior authorization from BAELLE.
- Items must be returned in perfect condition together with the return form provided on the website.
- Make sure that all the items are in the same state as you received them, box, bag and tags.
- The purchased items may only be returned if there is availability of size and colour in stock.
- In case your size or your desired colour is not available in stock, please do not hesitte to write us an e-mal with your needs or request to our customer service: firstname.lastname@example.org. As soon as possible, we will try to answer and solve your query.
- Defective items: can only be returned as long as it has been previously notified and authorized by BAELLE through email@example.com
Returns and exchanges
The shipments of returned or defective, will be sent to the following address along with the corresponding form properly completed that the client can find in the web:
Av. De las Escorzoneras 10c
28223 Pozuelo de Alarcón